Effective Date: May 5, 2025
1. Introduction
Welcome to The One Spa Chicago. Streeterville ArtMed, LLC, doing business as The One Spa Chicago (“we,” “us,” or “our”), located at 432 E Grand Avenue, Suite D, Chicago, IL 60611, respects your privacy and is committed to protecting your personal data. This privacy policy
(“Policy”) explains how we collect, use, disclose, and safeguard your information when you visit our website https://theonespachicago.com/ (the “Site”) or use our services, including information collected in person at our spa.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or provide us with your information.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect
includes:
- Personal Data: Personally identifiable information, such as your name, shipping address, email address, telephone number, and demographic information (such as age, gender) that you voluntarily give to us when you register with the Site, book an appointment, fill out forms (online or in-person), or otherwise contact us.
- Health and Treatment Information: Information related to your health, allergies, skin conditions, or treatment history that you provide in connection with receiving spa services. This information is treated with heightened confidentiality. (See Section 10 regarding potential HIPAA applicability).
- Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) when you make a purchase. We generally use third-party payment processors to handle payments, and we do not typically store full credit card numbers on our servers.
- Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
- Data From Communications: Information you provide when you communicate with us via email, phone, SMS text message, or other means.
3. How We Collect Your Information
We collect information through:
- Direct Interactions: You provide information when you fill out forms on our Site or in our spa, book appointments, contact us directly (email, phone, text), or purchase services.
- Automated Technologies: As you interact with our Site, we may automatically collect Derivative Data about your equipment, Browse actions, and patterns using cookies and similar technologies.
4. How We Use Your Information
Having accurate information permits us to provide you with a smooth, efficient, and customized
experience. Specifically, we may use information collected about you to:
- Schedule, confirm, and remind you of appointments.
- Provide and manage the spa services you request.
- Process payments and transactions.
- Communicate with you regarding your appointments, services, or inquiries.
- Send you promotional materials, newsletters, or other marketing communications only where you have provided explicit consent (you may opt-out at any time).
- Respond to your comments and questions and provide customer service.
- Monitor and analyze usage and trends to improve your experience with our Site and services.
- Maintain the security and integrity of our Site and services.
- Comply with legal and regulatory obligations.
5. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information
may be disclosed as follows:
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, appointment scheduling/reminders, and marketing assistance (including SMS messaging platforms). These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
We do not sell your personal information to third parties.
6. Tracking Technologies (Cookies)
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.
7. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
8. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
9. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal
information:
- Access: You may have the right to request access to the personal information we hold
about you. - Correction: You may have the right to request correction of inaccurate information.
- Deletion: You may have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal requirements).
- Opt-Out of Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe link in those emails. You can opt-out of SMS messages by replying “STOP” to any message received. You may still receive non-promotional communications, such as those about your appointments or our ongoing business relations.
To exercise these rights, please contact us using the information below.
10. Health Information and HIPAA
We collect health-related information necessary to provide safe and effective spa treatments. We treat this information as sensitive and confidential. If our services fall under the scope of the Health Insurance Portability and Accountability Act (HIPAA), we will provide you with a separate HIPAA Notice of Privacy Practices (NPP) detailing how your Protected Health Information (PHI) is used and disclosed, and your rights concerning that PHI. If you have not received an NPP and believe you should have, please contact us.
11. Children’s Privacy
Our Site and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information.
12. Third-Party Websites
The Site may contain links to third-party websites and applications of interest. We are not responsible for the privacy practices or the content of these third-party sites. This Privacy Policy does not apply to these external sites.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically for any changes.
14. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
The One Spa Chicago 432 E Grand Avenue, Suite D Chicago, IL 60611
Email: Schedule@TheOneSpaChicago.com
Phone: 312-340-3740